Technical Support
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Technical Assurance
The IMPROVED Recycling App, developed and operated by heox, enables intelligent device verification and automated price evaluation, ensuring every step complies with Apple's official technical requirements and data security standards.
Core Technical Support Advantages
1. End-to-End Data Security Protection
• Privacy Protection Protocol: Strictly complies with GDPR and China's Personal Information Protection Law. All user data is encrypted and cannot be accessed without authorization. Each recycled device has a unique digital identifier used only for process tracking, not for any other purpose.
2. Intelligent Detection and Accurate Evaluation
• AI-Powered Detection System: Automatically identifies device model and configuration via serial number, combined with user-provided appearance and functionality descriptions, to generate an initial evaluation price.
• Manual Review Mechanism: A team of professional engineers performs functional testing (such as touchscreen, camera, battery health, etc.) to ensure accurate evaluation results. Devices with third-party repairs are also supported but must be reported in advance.
Convenient and Efficient Recycling Process
1. Professional Evaluation
Enter device information in the IMPROVED Recycling App to get an estimated price within 30 seconds.
2. Professional Inspection
In-store staff conduct professional testing to determine the final recycling price in real time.
3. Fast Payment
Once confirmed, payment is completed instantly face-to-face.
Frequently Asked Questions
Q: Does having a third-party repair record affect recycling?
A: No, but it must be truthfully declared during evaluation. The final result is based on inspection.
Q: Can locked U.S. devices be recycled?
A: Yes, but the device must not be carrier-locked. Final confirmation depends on in-store inspection.
Experience the IMPROVED Recycling App
Experience the IMPROVED Recycling App now — let technology protect your privacy and unlock greater value from your idle devices!
Important Links
Version History
Release Date: Initial Release
Changes: Initial version release with core functionality
System Requirements
To ensure optimal performance, please make sure your device meets the following minimum requirements:
- iOS 12.0 or later / Android 7.0 or later
- At least 100MB of available storage space
- Internet connection for full functionality