IMPROVED Privacy Policy

Special Notice:

This policy applies solely to the products and services provided by Hainan IMPROVED Information Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "we" or "IMPROVED"), as well as the extended functions of these products and services (collectively referred to as "IMPROVED Services"). This includes IMPROVED’s apps, websites, clients, mini programs, and other new forms of products and services that may emerge with technological advancements. However, this policy does not apply to services provided to you by third parties on the IMPROVED website.

If a specific product we provide has its own separate privacy policy or special provisions within its corresponding user agreement, that product's privacy policy shall take precedence. For any matters not covered in that product's privacy policy or user agreement, the provisions of this Privacy Policy shall apply.

Please carefully read the IMPROVED Privacy Policy (especially the bold and underlined sections) and ensure that you understand our rules regarding the handling of your personal information. If you have any questions during the reading process, you may contact us using the contact information provided below.

Last updated: Year 202_ Month _ Day _

Effective Date: Year 202_ Month _ Day _

Contact Phone: 4008210742

Contact Email: privacy@ifengpai.com

Contact address:
Room C107, 2nd Floor, Area E, Fuxing City, No. 32 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China

Introduction

IMPROVED places great importance on users’ privacy and the protection of personal information. We will take corresponding security measures in accordance with laws and regulations to strive to ensure that your personal information remains safe and under control. When you use our products/services, we may collect and use your relevant information.

Through this IMPROVED Privacy Policy (“this Privacy Policy”), we aim to explain how we collect, use, store, share, and transfer such information when you use our products/services, as well as how we provide you with access to, updating, deleting, and protecting this information.

Personal information refers to various types of information recorded electronically or by other means that can identify a specific natural person either alone or in combination with other information, or reflect the activities of a specific natural person. Personal sensitive information refers to personal information that, once disclosed, illegally provided, or misused, may endanger personal and property safety, easily cause damage to personal reputation, physical and mental health, or lead to discriminatory treatment. The personal information involved in this Privacy Policy includes: basic information (including personal name, date of birth, gender, address, personal phone number, email address); personal identification information (including ID card, passport, Mainland Travel Permit for Hong Kong and Macau residents, Five-year Mainland Travel Permit for Taiwan residents); personal biometric information (including voiceprint, facial recognition features); network identity identification information (including personal account, IP address, personal digital certificate); personal property information (including transaction and consumption records, balance, coupon virtual asset information); contacts; personal internet usage records (including webpage browsing history, software usage records, click records); information of frequently used personal devices, including hardware model, device MAC address, operating system type, software list, unique device identification codes (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information describing basic conditions of personal frequently used devices); personal location information (including precise location information, latitude and longitude). [The parts in bold and underlined above belong to personal sensitive information.]

We will only collect and use your personal information for the following purposes:

Our products/services include some core functions, including: functions necessary to realize online second-hand electronic product transactions, functions necessary to improve our services, and functions necessary to ensure transaction security. We may collect and use the following information related to you in order to achieve the above functions. If you do not provide the relevant information, you will not be able to enjoy the products/services we provide. These functions include:

Function Testing Service: IMPROVED requires you to enable camera permission to use this function to inspect the relevant functions of the second-hand electronic product you intend to trade via online video. This includes, but is not limited to, testing features such as "buttons," "camera," "Face ID/Touch ID," as well as appearance aspects including but not limited to the "screen," "frame," and "back cover," in order to accurately assess the recycling price. Please be aware that even if you have agreed to enable camera permission, we will only obtain information when you actively use the camera, such as taking photos or recording videos.

The above functions may require you to grant us access to your device’s camera to collect and use information involved in these functions. Please note that by enabling these permissions, you authorize us to collect and use this personal information to perform the aforementioned functions. If you disable these permissions, you revoke this authorization, and we will no longer collect or use such personal information. Consequently, we will be unable to provide the function testing for the items related to these permissions, and you will not be able to proceed with the next steps of pricing and transaction.

We understand that some users may receive calls from the police after ending a FaceTime call, inquiring whether they have encountered fraud. This is usually part of the police’s proactive measures to prevent fraud and protect public safety. Please rest assured that during FaceTime calls, we only perform mobile device checks and do not access your bank accounts, passwords, or other sensitive information. However, you should remain vigilant when using any communication tools. Special reminder: If during a FaceTime call, the other party asks you to provide sensitive information such as your bank card number, password, or verification codes, please refuse and hang up immediately. Finally, if you do not frequently use FaceTime, you may choose to disable this feature to reduce unnecessary risks. You also agree that we may send you reminders of the above information via SMS, and you can opt out of receiving such messages after you receive them.

When you are ready to sell your second-hand electronic product, IMPROVED will obtain your order. When applying for a recycling transaction, you need to truthfully upload your personal identification information (and complete further real-name authentication with facial recognition if necessary to verify your identity). You must fill in at least your name, identification number, shipping address, and phone number in the order. Additionally, the order may include the order number, device information of the second-hand electronic product you intend to sell, total recycling price, and payment method.

All the above information constitutes your "order information." We will use your order information to verify your identity, confirm transactions, process payments and settlements, complete the recycling process, query your orders, and provide customer service and follow-up support; we will also use your order information to detect any abnormalities in your transactions to protect your transaction security.

After you confirm the IMPROVED recycling, you can choose to receive the recycling payment through the payment services provided by IMPROVED’s affiliates or third-party payment institutions cooperating with IMPROVED (including WeChat Pay, Alipay, UnionPay, and other payment channels, hereinafter referred to as “Payment Institutions”). The payment function itself does not collect your personal information, but we need to share your IMPROVED order number and transaction amount information with these Payment Institutions to enable them to confirm your payment instruction and complete the receipt of recycling payments. “Affiliates” refer to any company, organization, or legal representative thereof that currently or in the future controls, is controlled by, or is under common control with a party. “Control” means directly or indirectly having the ability to influence the management of the mentioned company, whether through ownership, voting shares, contracts, or other means recognized by the people's court.

When you choose to agree to IMPROVED recycling, you need to place a shipping order through IMPROVED and its affiliates or third-party delivery companies cooperating with IMPROVED (including SF Express, hereinafter referred to as “Delivery Companies”), and the third-party delivery company will complete the order pickup for you. You acknowledge and agree that IMPROVED, its affiliates, or third-party delivery companies cooperating with IMPROVED will use your order information during the above process to ensure the safe pickup of your product.

 Our phone customer service will use your order information. To ensure the security of your account, our customer service will verify your identity using your account information. When you require customer service related to your order information, we will query your order information. You may provide information beyond the above during communication with our customer service, such as when you request us to change the shipping address, contact person, or contact phone number. 

We may obtain other information from you based on reasonable needs to provide or improve service quality, including information you provide when contacting customer service, responses you send us when participating in surveys, and relevant information we obtain from interactions between you and our affiliates or partners. For information collected from your various devices, we may associate them to provide you with a consistent service experience across these devices. We may combine information originating from one service with information from other services to provide you with services, content, or recommendations.

Due to the particular nature of second-hand transactions, in order to ensure transaction security, we may require you to provide your personal identification information (such as ID card, passport, Mainland Travel Permit for Hong Kong and Macau residents, or Five-year Mainland Travel Permit for Taiwan residents), depending on the transaction method. If you refuse to provide the above information, the transaction may not be completed, but it will not affect your ability to browse our services.

In addition, to enhance the security of our services, ensure the safety of the operating environment, detect abnormal account status, better protect the personal and property safety of you, other users, or the public, and more effectively prevent risks such as phishing websites, fraud, network vulnerabilities, computer viruses, cyberattacks, and intrusions, as well as to more accurately identify violations of laws, regulations, or IMPROVED-related agreements/rules, we may, with your authorization, collect your device information. This includes the attributes, connection, and status of the device you use, such as device model, device identifiers

 (e.g., IMEI/android ID/IDFA/OPENUDID/GUID/OAID, SIM card IMSI, ICCID information, etc.), device MAC address, software list, telecom operator, and other software and hardware characteristic information.

We may obtain your authorized shared account information (such as profile picture and nickname) from third parties, and upon your consent to this Privacy Policy, bind your third-party account to your IMPROVED account so that you can directly log in and use our products/services via the third-party account. We will confirm the legality of the source of personal information according to agreements with third parties and, under the premise of compliance with relevant laws and regulations, use your personal information accordingly.

In addition to Cookies, we may also use other similar technologies such as web beacons on our website. Our webpages often contain electronic images called "single-pixel" GIF files or "web beacons." The ways we use web beacons include:

We share information with suppliers, service providers, and other partners who support our business, including those entrusted to provide technical infrastructure services, customer service, payment facilitation, or conduct academic research and surveys. Please be aware that we only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes. For companies, organizations, and individuals with whom we share personal information solely to achieve the purposes stated in this Policy, we sign strict information protection and confidentiality agreements requiring them to comply with the agreements and take relevant security measures to protect your personal information.

We will not transfer your personal information to any companies, organizations, or individuals, except in the following situations:

We will only publicly disclose your personal information under the following circumstances and on the premise that industry-standard security protection measures are taken: 

We take all reasonable and feasible measures to protect your personal information:

We adopt industry-standard security protection measures, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use, or modification of your personal information, and to avoid data damage or loss. IMPROVED’s online services use encryption technologies such as Transport Layer Security (TLS) protocols and provide browsing services through HTTPS to ensure the security of user data during transmission. IMPROVED encrypts users’ personal information for secure storage and isolates it through isolation technologies.

IMPROVED manages and regulates the storage and use of personal information by establishing data classification and grading systems, data security management standards, and data security development standards. IMPROVED implements comprehensive data security control through confidentiality agreements, management systems, and other mechanisms.

When conducting online service transactions with third parties through the IMPROVED website, you will inevitably disclose personal information to the transaction counterpart or potential transaction counterpart. Please properly protect your personal information and only provide it to others when necessary.

To address potential risks such as personal information leakage, damage, and loss, IMPROVED has developed an emergency response plan. Once a personal information security incident occurs, we will promptly inform you in accordance with legal and regulatory requirements about: the basic situation and possible impact of the security incident, the measures we have taken or will take to handle it, recommendations for you to independently prevent and reduce risks, and remedial measures for you. We will also notify you in a timely manner via email, letter, phone, push notifications, etc. If it is difficult to inform each personal information subject individually, we will adopt reasonable and effective methods to publish announcements. At the same time, we will proactively report the handling of personal information security incidents to regulatory authorities as required.

IMPROVED strives to protect your rights to access, correct, delete, and withdraw consent regarding your personal information, so that you have full ability to safeguard your privacy and security. You have the following rights:

Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including your account information, address information, order information, review information, etc. For information that you cannot access or correct, please contact us.

In the following circumstances, you may request us to delete your personal information:

If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us to promptly delete it, unless otherwise required by laws and regulations or these entities have obtained your separate authorization. If we respond to your deletion request, we cannot guarantee immediate deletion of the corresponding information from backup systems but will delete the information when the backup systems are updated.

You can change the scope of your authorization for us to continue collecting personal information or withdraw your authorization by contacting IMPROVED customer service.

Please understand that each business function requires some basic personal information to be completed. After you withdraw your consent or authorization, we will no longer be able to provide the services corresponding to the withdrawn consent or authorization, nor process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the processing of personal information carried out based on your prior authorization.

After you cancel your account, we will cease providing services to you. In accordance with your request and except as otherwise stipulated in this Privacy Policy or required by laws and regulations, we will delete your personal information

If you are unable to access, correct, or delete your personal information through the provided methods, or need to handle other personal data generated while using our products/services, or believe iFengPai has violated any laws, regulations, or agreements regarding personal information collection/use, you may contact us as specified in this Policy. For security purposes, we may require a written request or identity verification before processing, and will respond promptly after verification. Reasonable requests are generally free, but repeated/excessive requests may incur fees. We reserve the right to refuse unfounded, overly repetitive, technically burdensome (e.g., requiring new system development), risky to others' rights, or impractical requests (e.g., involving backup tape data).

In the following circumstances, we will be unable to fulfill your request in accordance with legal and regulatory requirements: